D-A-T-I-N-G Your Customer® A Relationship Manual is a common sense, Customer focused, easy to understand training and education manual for anyone with Customers.
Based on three decades of studying organzations that both exceed and fail at Customer service, this manual does not rely on pop fads, fancy diagrams or statistical tables.
It is simply a vision, much like a first date, that has an objective of getting the second date. It showcases enlightened companies, prosperity and business health from organizations that are obsessed with intimacy and building long term relationships.
James D. Feldman has worked with hundreds of organizations and speaks, coaches, and consults with them to focus on increasing the level of confidence, trust, satisfaction and loyalty that assure their commercial survival. For more information about how to engage him click www.shifthappens.com