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21 Shifts To Innovate Your Customer Service
$9.99
$5.99
If everyone acknowledges the importance of customer service, why is service so bad in practice? This book starts with proof that providing GREAT service to your customers is worth a lot to you, while providing merely good service in worth little. Whether you're in daily contact with outside customers, or exclusively serve internal customers (those within your own organization), this book shows you how to thrill your customers with service.
Celebrate customer service - take your customer relationships to the next level:
Featuring Experts:
Paperback: 185 pages
Publisher: Select Press (©1999)
ISBN: 1-890777-06-4
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