This CD-ROM is a learning tool about Customer Service with a live presentation and a slide show going on at the same time. Users can rewind, fast forward or choose a slide to skip to that portion of the presentation.
Do you think Customers are satisfied? Customer satisfaction doesn't always mean Customer loyalty. These days, even if your Customers appear completely satisfied with your product or service, 40% - 50% of them will leave you and start doing business with your competition. This CD-ROM presentation is perfect to hand to your employees, so they can learn the Customer Service techniques that will help keep your customers loyal and satisfied.
- Learn to build relationship capital. It's one of your biggest assets.
- Learn to go beyond Customer satisfaction and develop a rapport that will make your customers adore you.
- Learn about TEAM building.
- Comes with:
- DATING Your Customer CD-ROM
- DATING Your Customer Workbook
- DATING Your customer Folding Biz Card
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