Return winders to:
James Feldman Associates, Inc.
Watchwinder Repairs
505 N. Lake Shore Drive
Suite 6601 (must be included)
Chicago, IL 60611
It is the responsibility of the owner to keep the winders clean and clear of obstructions.
DO NOT RETURN RETAINING SPRINGS.
If you need 'o' rings
http://jfa.tips/JFAE4Orings
If you need rubber strips
http://jfa.tips/JFARubberStrips
We do not replace 'o' rings or strips.
Our winders have a history of performance for over 20 years or more. If your winder is not winding your watches because you believe it needs repair we will repair or replace, at our option, any JFA watch winder purchased from JFA, OnlyTheBestGifts.com or any authorized JFA reseller, provided the winder case has not been opened, or the winder abused or tampered with at any time or in any way, and provided it is returned to us, prepaid and insured. Out of warranty repairs carry at 90-day warranty. Proof of purchase may be required for any repair. All repairs or replacements will be shipped with 6 - 8 weeks.
NONE OF THE REPAIRS BELOW include or replacement of retaining springs, retaining spring parts, or pillows.
Upon inspection, if we discover that returned winders have been tampered with, arrive covered in dirt, oil spillage, WD40 or other grease or lubricants inside the housing or show clear signs of misuse the returned winder(s) are subject to additional charges or not repaired at our option.
We DO NOT repair other brands other than JFA and MTE.
Note on multiple repairs: Winders are not eligible for over two out-of-warranty repairs. If you've submitted your winder for repair two times, then the third will not be repaired. We can only replace the unit with a discounted unit. We will contact you with details if we find the winder has been repaired more than twice.
(We recommend shipping via insured and trackable means. We can not be responsible for the item until we receive it.)
Return winders to:
James Feldman Associates, Inc.
Watchwinder REPAIRS
505 N. Lake Shore Drive
Suite 6601 (must be included)
Chicago, IL 60611
Here's a 'rave review' from a valued client.
This is a fantastic price for a repair that is essentially a complete mechanical rebuild - thank you very much for being so considerate with your customers!
This is a level of customer service that you unfortunately don't see anymore.
George
One year Limited Warranty on all Out Of Warranty watch winder repairs. LTD warranty covers repaired items. It does not cover any new problems that may need repair.
Posted by Steven B. on 20th Dec 2021
Fast turn-around and effective repairs on my 25 year old JFAE4 winder. Good communication. Highly recommend.
Posted by howard minckler on 21st May 2020
works great again,
Posted by Mark O on 21st Mar 2013
I got my JFAE4 back from repair a couple of days ago. It has been working as expected, glad to have it back. A little confusion regarding previous service and a mixup with USPS. Once resolved the work was done quite quickly. The motor was replaced along with the rubber track and something else inside. They even cleaned up the outer housing which I appreciated. I only gave 4 stars because I felt the prvious repair should have lasted more than 14 months. But, it was worth the money to me.
Posted by Bob on 20th Feb 2013
I sent in two winders for repair. I only expected that the motors would be replaced. Not only did JFA replace the motors, it replaced the rubber track and service my winders completely. In addition, JFA returned my winders within two weeks. I had expected six weeks. JFA exceeded my expectations! I reccommend the service without hesitation.