Loading... Please wait...
  • 312 527-9112
  • Gift Certificates
  • Wish Lists
  • My Account

Shift Happens Service & Innovation DVD Pack

RRP: $459.99
$299.99 (You save $160.00)
SKU:
SHSI
Condition:
New
Weight:
1.00 LBS
Availability:
Usually ships in 1 - 2 business days.
Shipping:
Free Shipping
Quantity:

Product Description

This dvd package is a compilation of Jim Feldman's most popular presentations. For less than the cost of a one-hour consulting session with Jim, you can learn from a master of business.

Shift Happens Service and Innovation Pack includes:

  • DATING Your Customer Blended Learning CD-ROM: This CD-ROM is a learning tool about Customer Servicewith a live presentation and a slide show going on at the same time. Users can rewind, fast forward or choose a slide to skip to that portion of the presentation. 
    • Do you think Customers are satisfied? Customer satisfaction doesn't always mean Customer loyalty. These days, even if your Customers appear completely satisfied with your product or service, 40% - 50% of them will leave you and start doing business with your competition. This CD-ROM presentation is perfect to hand to your employees, so they can learn the Customer Service techniques that will help keep your customers loyal and satisfied. 
    • Learn to build relationship capital. It's one of your biggest assets.
    • Learn to go beyond Customer satisfaction and develop a rapport that will make your customers adore you.
    • Learn about TEAM building.
  • 3DThinking Blended Learning CD-ROM: This CD-ROM is a learning tool about Innovative Problem Solvingwith a live presentation and slide show going on at the same time. Users can rewind, fast forward or choose a slide to skip to that portion of the presentation.
    • Learn how to develop an innovative approach to problem solving.
    • Understand why this process works for problem solving. 
    • Make the decision to move towards your established goals. 
    • Learn ways to make your company succeed in ways you've only dreamed possible. 
  • Meaningful Memories Live Presentation DVD: A live presentation of Jim Feldman of Shift Happens giving a speech about Meaningful Memories. This topic focuses on creating lasting memories for your clients or customers to keep them loyal. This presentation is great for any service industry like: hotels, restaurants, spas, salons, concierge, etc.
  • Doctor Travel Live Presentation DVD: This live presentation shows Jim Feldman of Shift Happens presenting a live presentation of Doctor Travel and the famous Robe Story. It is humorous, informative and fast-paced. Perfect for any service industry to help teach customer service skills or deal with travel.
  • BONUS GIFT: 7 Shifts for Bottom Line Impact DVD Radio Interview: For a limited time we are including this radio interview about shifts or changes helping your bottom line.

FREE Shipping via USPS First Class Mail

 

 

 

 

Product Videos

Problem Solving Innovative Thinking Speaker Jim Feldman (05:59)
http://www.shifthappens.com Innovation expert and keynote speaker James Feldman talks about his problem solving 3DThinking process. Go beyond mere creativity to innovative problem solving, at every level, to impact your bottom-line with a three-dimensional innovative thinking problem solving process that will keep you from being "boxed out" by typical analytical thinking.
  • Problem Solving Innovative Thinking Speaker Jim Feldman
    http://www.shifthappens.com Innovation expert and keynote spea...

Warranty Information

30-day limited warranty. This is a refurbished unit. It has a 30 Day Warranty. These are not repairable items. If this unit does not work correctly during the 30-day warranty, then it will be replaced. Outside of the warranty, there are NO repairs on this unit.

Find Similar Products by Category

Product Reviews

This product hasn't received any reviews yet. Be the first to review this product!

Write review

our newsletter

Click the button below to add the Shift Happens Service & Innovation DVD Pack to your wish list.