This dvd package is a compilation of Jim Feldman's most popular presentations. For less than the cost of a one-hour consulting session with Jim, you can learn from a master of business.

Shift Happens Service and Innovation Pack includes:

• DATING Your Customer Blended Learning CD-ROM: This CD-ROM is a learning tool about Customer Servicewith a live presentation and a slide show going on at the same time. Users can rewind, fast forward or choose a slide to skip to that portion of the presentation. 
  • Do you think Customers are satisfied? Customer satisfaction doesn't always mean Customer loyalty. These days, even if your Customers appear completely satisfied with your product or service, 40% - 50% of them will leave you and start doing business with your competition. This CD-ROM presentation is perfect to hand to your employees, so they can learn the Customer Service techniques that will help keep your customers loyal and satisfied. 
  • Learn to build relationship capital. It's one of your biggest assets.
  • Learn to go beyond Customer satisfaction and develop a rapport that will make your customers adore you.
  • Learn about TEAM building.
• 3DThinking Blended Learning CD-ROM: This CD-ROM is a learning tool about Innovative Problem Solvingwith a live presentation and slide show going on at the same time. Users can rewind, fast forward or choose a slide to skip to that portion of the presentation.
  • Learn how to develop an innovative approach to problem solving.
  • Understand why this process works for problem solving. 
  • Make the decision to move towards your established goals. 
  • Learn ways to make your company succeed in ways you've only dreamed possible. 
• Meaningful Memories Live Presentation DVD: A live presentation of Jim Feldman of Shift Happens giving a speech about Meaningful Memories. This topic focuses on creating lasting memories for your clients or customers to keep them loyal. This presentation is great for any service industry like: hotels, restaurants, spas, salons, concierge, etc.
• Doctor Travel Live Presentation DVD: This live presentation shows Jim Feldman of Shift Happens presenting a live presentation of Doctor Travel and the famous Robe Story. It is humorous, informative and fast-paced. Perfect for any service industry to help teach customer service skills or deal with travel.
• BONUS GIFT: 7 Shifts for Bottom Line Impact DVD Radio Interview: For a limited time we are including this radio interview about shifts or changes helping your bottom line.

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