I am a Paramedic in N.J., and I was at the WTC disaster at 10:30 am on Tues., Sept 11th. I lost several of my close friends that morning who were Port Authority Police and NYC Fireman. I guess all I'm writing you to say is that I've always felt that you are a class act in your business--I purchased a watch winder from you years ago, and its performance and your service are second to none. I was touched when I read your e-mail about donating to The Red Cross. I hope other companies follow in your footsteps. You have definitely made me a customer for life.
As a consumer who appreciates both quality products, and, more important, excellent service, it is nice to know that you are taking a personal interest and spent the time to correspond with me. That means a lot.
Thank you for standing behind your product in such a comprehensive manner and for your rapid and thorough service. I used this as a positive example for my 10-year old daughter when she saw me installing the new tires. It was a pleasure to have such an example of a company standing behind their product in contrast to the many toys she has purchased or received, only to have them last for a brief time.
I received my watch case today, and I love it!
Both of my winders are working flawlessly and my son's is working great as well! Although you have grown quite a bit it appears that you have never lost touch with your faithful customers! Very refreshing in today's climate!
I am extremely pleased with the winder. It is silent and works as described. It is solid and seems to represent a very quality product--particularly for the money. I would not hesitate to recommend your fine product.
I am impressed!!! The (new) JFAB1 replacement watch winder arrived late yesterday afternoon and works very well. Many thanks for your fast response. It's not often, today, that I find a company so responsive to its clients. You are to be congratulated.
Thank you so much for coming through on the CD Special Forces watch for my nephew. It was a great sending off gift for him going to West Point. He loved it. Just like the testimonials I saw on the Internet, you guys and girls are terrific.
I just received my replacement watch winder. I am amazed at how quickly you got me a replacement. I couldn't be happier with your service, your product and your integrity. I wish I knew more people that needed watch winders. You're great.
Thanks again, Alan.
What can I say, you're a class act! I can honestly say that I wish that everyone did business like you.
Many thanks, Ned
November 29th I emailed concerning a problem with a watch winder. It was Sunday and I expected no return reply for days. Your reply was immediate and well appreciated. I received the four post winder today. Beautiful machine, couldn't be happier.
Thanks, William x
Thank you for your email. The questions and answers were very helpful, and I purchased one of your "four watch winders". I am delighted with it! The quality is evident.
The winder arrived later on the same day I sent my inquiry. It looks great, works great, and all is well.
Thanks again. Chris
It's a pleasure not to have to reset all my automatic watches on a daily or weekly basis.
I just got back from vacation to find my watchwinder had arrived. Set it up - sooo simple! Looks good.
My four-watch winder just arrived today. I am extremely pleased with the product. It is silent and works as described. It is solid and seems to represent a very quality product - particularly for the money. I would not hesitate to recommend your fine product.
The replacement motor for the 4-head watch winder appeared yesterday, and I tried it out last evening. It is now operating silently, as expected. Thanks very much for your kind assistance in expediting the replacement of the original, which I must assume was damaged in shipment. The winder is now a pleasure to see and (not) hear in operation.
I received the replacement "O" rings and installed them without a hitch. They are a major improvement. Thanks for the excellent customer service.
I have been very happy with my winder, particularly since switching to the new springs. Your customer service has been outstanding, as you have replied to all my questions and responded to concerns quickly.....I appreciate your customer support. Keep up the good work! I hope to buy the base and cover eventually.
I love the watchwinder (JFAE4). Such a quiet and precise instrument.....The best part, was the smooth ordering process on the website. Thanks and I'll soon be ready for another watch winder. Here's a suggestion for a product. How about a watch safe with AC power cord built in for holding 2-3 four-watch winders?
I really love the watchwinder. It's working away since I purchased it. I had wanted one for a long time but the cost of watchwinders was outrageous until I came across your website.....Good luck -- you have a great product.
Got the replacement parts, thank you very much. Your customer service is only surpassed by your products.
Thanks again, Ron
Dear Sirs: I took delivery today of the 4 watch winder which I ordered from you by Internet. I am very pleased with the construction of the unit and believe that it represents excellent value for the money. I am looking forward to using the winder and thank you for your professionalism and fine product.
Yes, I did receive the package. I like the watch winder. Thanks again. It is a real pleasure doing business with a genuinely honest and straightforward business person like yourself.
I recently purchased a watch winder from you. I was impressed with the quality of the product down to the packaging. I have been testing the unit as my company is interested in reselling a high quality watch winder product. I have had two watches opposite each other on the unit (Cartier Pasha and Baume & Mercier Capeland) both medium in weight. The unit worked flawlessly.
Thank you!!! This is superb service. You have a customer for life. (P.S. I will be needing to purchase a single winder in the next month and you can guess whom I will be buying it from.)
Love the two winders I acquired from you earlier this year. In fact, I'd like to order a third winder. Can you proceed with the order based on what's here? If you need more information from me, will be happy to supply!
Thank you. Phil