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Out Of Warranty JFA Watch Winder Repairs

$85.00
Weight:
5.00 LBS
Availability:
Approx 6 - 8 weeks from receipt of returned items.
Shipping:
Calculated at checkout
Quantity:

Product Description

It is the responsibility of the owner to keep the winders clean and clear of obstructions.

We will repair or replace, at our option, any JFA watch winder purchased from JFA, OnlyTheBestGifts.com or any authorized JFA reseller, provided the winder case has not been opened, or the winder abused or tampered with at any time or in any way, and provided it is returned to us, prepaid and insured. Out of warranty repairs carry at 90-day warranty. Proof of purchase may be required for any repair. All repairs or replacements will be shipped with 6 - 8 weeks.

NONE OF THE REPAIRS BELOW include or replace retaining springs or pillows.

Upon inspection, if we discover that returned winders have been tampered with, arrive covered in dirt, oil spillage, WD40 or other lubricants inside the housing or show clear signs of misuse the returned winder(s) are subject to additional charges.

We DO NOT repair other brands other than MTE. 

Note on multiple repairs: Winders are not eligible for over two out-of-warranty repairs. If you've submitted your winder for repair two times, then the third will not be repaired. We can only replace the unit with a discounted unit. We will contact you with details if we find the winder has been repaired more than twice.

Flat Rate Repair Cost:

  • JFAE1/JFAE1i One-Watch Electric Watch Winder: Motors and spring available.  $50 plus shipping and handling
  • JFAE4/JFAE4i Four-Watch Watch Winder: $85 cover new motor, center track plus shipping & handling. If an electronic module needs to be replaced add $35.  
  • JFAE8 Connoisseur Eight-Watch Winder Watch Cabinet: $170 
  • JFAE9 Collector $295 which included replacement for one module. For each additional module, 2nd or more, that needs to be replaced add in shopping cart @$125 each.

Out of Warranty Watch Winder Repair Procedure:

  1. Order the corresponding repair on this page. A repair ordered online will result in an electronic receipt being sent to your email address. Print a copy and include it with your repair return. 
  2. Pack your winder ONLY. Do not include retaining springs, AC adapters, etc. unless those items need repair as well.
  3. Make sure you include:
    1. A copy of your original order or your order number.
    2. A copy of your repair receipt.
    3. Your name, return shipping information, email and phone number.
    4. Brief description of the reason for the repair. The more detailed the better.
    5. Write your order# on the outside of the box. 

Return winders to:  
James Feldman Associates, Inc. 

Watchwinder REPAIRS  

505 N. Lake Shore Drive

Suite 6601 (must be included)

Chicago, IL 60611 

(We recommend shipping via insured and trackable means. We can not be responsible for the item until we receive it.)

  1. We will verify your documentation. Repairs will be tested, repaired/replaced (at our option), tested again, then shipped out via UPS Ground.  The repair process may take six to eight weeks. If your winder is returned to us without a copy of your original sales receipt or your order number, work may delayed. 

 

 

Return winders to:  
James Feldman Associates, Inc. 

Watchwinder REPAIRS  

505 N. Lake Shore Drive

Suite 6601 (must be included)

Chicago, IL 60611

 

Here's a 'rave review' from a valued client.

 

This is a fantastic price for a repair that is essentially a complete mechanical rebuild - thank you very much for being so considerate with your customers!

This is a level of customer service that you unfortunately don't see anymore.

 

George

 

Warranty Information

90 Day Limited Warranty on all Out Of Warranty watch winder repairs. LTD warranty covers repaired items. It does not cover any new problems that may need repair.

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Product Reviews

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  1. So Far so Good 4 Star Review

    Posted by on 21st Mar 2013

    I got my JFAE4 back from repair a couple of days ago. It has been working as expected, glad to have it back. A little confusion regarding previous service and a mixup with USPS. Once resolved the work was done quite quickly. The motor was replaced along with the rubber track and something else inside. They even cleaned up the outer housing which I appreciated. I only gave 4 stars because I felt the prvious repair should have lasted more than 14 months. But, it was worth the money to me.


  2. Great! 5 Star Review

    Posted by on 20th Feb 2013

    I sent in two winders for repair. I only expected that the motors would be replaced. Not only did JFA replace the motors, it replaced the rubber track and service my winders completely. In addition, JFA returned my winders within two weeks. I had expected six weeks. JFA exceeded my expectations! I reccommend the service without hesitation.


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